Refund policy

 

Simply put, we know that you are going to love your new Turner Bike. But given the chance that it just doesn’t fit right, we want to ensure that you will be happy in the long run.

Our customer service rocks and our bikes ride like no other, but in the end, we want it to fit you.  If you cannot get comfortable on your new Turner Bike within 5 days of receiving it, give us a call and we will work out a solution, you may only need a different stem, or length of seat post. If that won't work, a different size frame can be swapped out.

You can always contact us for any return question at info@turnerbikes.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.