Hi the service I have received from you has been good. However UPS have been pretty poor. I never received a request from them to pay the duty. It’s only once you contacted me I was able to then contact them and pay the duty. It then turns out that the parcel had been returned to Owen sound and was not scheduled for delivery. I managed to finally talk to someone at UPS who confirmed that I had paid the duty and have now rescheduled the delivery for tomorrow. So in all the problem lies with them. My previous experience of UPS was not good either. I purchased a bike in the UK and UPS were the shippers. It was only due to the fact that the bike had been so well packed that it arrived in one piece. There were large holes punched into and through the box by the handlers and when I asked the driver how this had happened, he basically shrugged his shoulders and said it’s nothing to do wit him.
The dw-link "Bushings and Seals" rebuild kit was excellent. My bike (Sultan) feels and rides like new again!
Thank you very much for the excellent service!
Just what I needed fast
I have reached out to Turner Bikes on several occasions and they never fail to promptly return my emails. I will always recommend Turner to anyone that is interested in their brand.
Great product and easy to install. My 5 Spot rides better than new now.